Our Commitment to Quality
Your satisfaction is paramount. If for any reason you are not completely delighted with your purchase, we offer a straightforward return process within 30 calendar days of the delivery date.
Eligibility Criteria
To qualify for a smooth return and full refund, items must meet the following conditions:
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Condition: Unused, unworn, and in the same pristine condition in which you received them.
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Packaging: Must be returned in the original product packaging with all tags and labels still attached.
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Quality Assurance: If you receive an item that is defective, damaged, or incorrect due to our error, please contact us immediately at info@thymesshopus.com. We will prioritize your case and cover all associated return shipping costs.
Return Shipping & Fees
Thymes Shop US is happy to provide free return shipping for all eligible orders within the United States and Canada.
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No Restocking Fees: We do not charge any hidden restocking or handling fees. What you paid is what you get back.
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Return Process: To initiate a return, please email us at info@thymesshopus.com with your order number. We will respond with a pre-paid return shipping label and detailed instructions.
Refund Timeline
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Inspection: Once your return is received at our Winfield facility (841 Ross Cemetery Road, Winfield, TN 37892), please allow 1 to 2 business days for our team to inspect the item(s).
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Processing: Upon approval, your refund will be initiated immediately.
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Posting to Account: The credit will be applied to your original method of payment. Please note that depending on your bank or card issuer’s processing times, it may take an additional 7 to 10 business days for the credit to officially appear on your statement.